Compliance, efficiency, cost savings, great service to our customers: these are our top priorities.
The challenge is doing all of these well. How can you have great, personal service and reduce costs? How can you inexpensively react to the consistent regulations changes?
The secrets lie in our use of web-based efficiency and the experience to know where personal interactions are required. By deploying technology to the tedious parts of the process, human touch can be used where it is needed most. As a result, iTEDIUM is able to reduce cost and improve efficiency and service. Our web-based technology also provides adaptability and accuracy. It’s good for the client, and for those our clients serve, and it’s all done at half the cost of what other businesses are paying.
iTEDIUM knows that you are a unique organization serving a unique set of customers. You have your branding needs, your way of communicating, your specific compliance requirements, and a host of other specifications that influence what you are looking for in a solution.
We have built in the ability for easy modification. Our proprietary software is developed by our US-based team of technology experts and our clients are assisted by our COBRA-certified client services team. That means that you can sit down with our design team for a design session, easily reach our client services team on the phone, and know that those talking to your COBRA participants are here in the US and equipped with the necessary knowledge to assist them.